A Miami patrol private security can actually improve your customer service while increasing the security of your business shop. But how can security patrol guards be part of your customer service team?
Indeed, security patrol guards of Hillquest Security don’t just deter criminal activities. But they also make sure that your property is safe and secure. However, that’s not all these guards can do.
Miami Patrol Private Security Guards Assist Customers
Although security guards’ priority is to safeguard the business, they can go above and beyond to help your customers. For instance, while they are on foot, they might see a customer struggling to open the door. They can assist that person by holding the door open for the customer. It typically happens when that customer carries large or heavy items.
Security patrol guards can also give customers accurate directions while they are patrolling the location. And if the customers need further assistance, the guards can escort them to the area of the property or building they want to go to, especially if it’s already dark outside. They can also help customers with a disability.
Respond to Emergencies
Security guards are trained to respond to any kind of emergencies. However, how they respond will depend on the protocols you have provided. For example, if an alarm goes off, the guards on duty can investigate the source. They will confirm the threat first before notifying the authorities.
Their actions will vary depending on the type of emergency they face. If it’s a fire, they can quickly call the fire department. Then, they turn on additional alarms. They also help people evacuate the area. The patrol guards can also cordon off the area until the fire has been annihilated.
However, you can only make sure that the security patrol guards you hire be part of your customer service team if they undertook thorough training. That’s why it’s crucial to hire security guards from reputable security guard companies, like Hillquest Security. The guards here have completed security training programs. They have a license to work as a guard.
Hillquest patrol private security guards also undergo first aid and firearm training. They are skilled enough to perform CPR and other first-aid responses to save someone’s life. Plus, they are licensed to carry firearms. It means that they have completed training on how to properly use firearms in certain circumstances. These are just some of the reasons a patrol security guard can be an important asset to your customer service team.
Security Guards and Customer Service Support
They go hand in hand. The security patrol guards can add an extra layer of protection to your business. They work with your customer service to enhance your customer’s experience. In other words, they don’t just address the security issues but they can also help in mitigating customer service challenges.
They can be a brand ambassador, as well, because they are there ready to help your customers. For more information about our Miami patrol private security services, please contact 1.888.925.8040.